Terms of sale
Who sells
The Urban Padel Brussels shop is run by our sister club Beachvolley Europe VZW, enterprise number 0768.309.185, registered office Avenue Marc Henri Van Laer 48, 1070 Anderlecht, Belgium. Email urbanpadel@forwardsports.eu, phone +32 498 15 08 83.
Beachvolley Europe VZW applies the VAT exemption scheme for small businesses (article 56bis of the Belgian VAT Code): no VAT is charged and the prices shown are final.
Scope
These terms apply to every order placed in the shop on urbanpadelbrussels.com. The shop is meant for consumers and delivers to addresses in Belgium only.
Made to order
Every item is printed, embroidered or sewn for you after you order, by our production partner Printful. Colours on screen can differ slightly from the real product. Measurements in the size guides can vary by about 2 cm because the items are made by hand.
Prices and payment
Prices are in euro. Delivery costs €4.95 per order and is free from €80. You pay online on a secure Stripe page; the payment methods offered (cards, Bancontact and others) are shown there. The contract is formed when your payment is confirmed. You receive a payment receipt by email.
Delivery
We deliver in Belgium only. Production usually takes 2 to 7 working days and shipping 2 to 5 working days, so most orders arrive within 5 to 10 working days. If an order is delayed by more than 30 days, we tell you and you may cancel it for a full refund.
Right of withdrawal
You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Tell us by email at urbanpadel@forwardsports.eu or with the model form below. Then send the items back within 14 days to: Urban Padel Brussels — Shop returns, Rue Dante 22, 1070 Anderlecht, Belgium. You pay the cost of sending them back. Items must be returned unworn and undamaged; you are liable for any loss in value caused by handling beyond what is needed to check them.
We refund the price and the standard delivery cost within 14 days of receiving your notice, using the same payment method. We may wait until we have received the items or proof that you sent them.
There is no right of withdrawal for items made to your specifications or clearly personalised, such as team tees with a company name.
Defects
You have the 2-year legal guarantee of conformity. If an item arrives damaged, misprinted or wrong, tell us as soon as possible and in any case within two months of noticing it, with a photo. We replace it or refund it at no cost to you.
Questions and complaints
Write to urbanpadel@forwardsports.eu. If we cannot solve it together, you can contact the Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, consumerombudsman.be).
Applicable law
These terms are governed by Belgian law, without depriving you of the protection given by the mandatory consumer rules of the country where you live.
Model withdrawal form
Complete and return this form only if you want to withdraw from the contract.
To Beachvolley Europe VZW, Avenue Marc Henri Van Laer 48, 1070 Anderlecht, Belgium, urbanpadel@forwardsports.eu:
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on … / received on …
Name: …
Address: …
Date: …
Signature (only if this form is sent on paper): …
Version of 13 November 2026.